By Marc Epstein
"Advances in administration Accounting" ("AMA") publishes well-developed articles on numerous present themes in administration accounting which are appropriate to researchers in either perform and academe. As one of many most desirable administration accounting learn journals, "AMA" is definitely poised to fulfill the desires of administration accounting students.
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Causal analysis in information systems research. Journal of Information Technology Management, XV, 44–51. , & White, L. (2006). Budgeting, performance evaluation, and compensation: A performance management model. Advances in Management Accounting, 15, 55–83. , & McDevitt, L. (1997). Integrated performance measurement systems: A development guide. International Journal of Operations and Production Management, 17(5/6), 522–534. Blalock, H. (1979). ). New York: McGraw-Hill. , & Wilcox, M. (2000). Designing, implementing and updating performance measurement systems.
For example, after reporting problems with mishandled baggage or complaints with the service providers, customers will pay close attention to airlines’ recovery efforts. Consequently, it is expected that variation in service recovery efforts across major airlines may affect travelers’ ‘‘repeat purchase’’ decisions, which in turn affect their future ﬁnancial performance. Thus, the following hypothesis is formulated: H2. Positive service recovery efforts by airlines will have a positive effect on future ﬁnancial performance.
Advances in Management Accounting by Marc Epstein